Frequently Asked Questions

We’re a full-service handyman company serving Burnaby and Greater Vancouver. Our services include:

• Furniture assembly (IKEA, Wayfair, Costco, Amazon)
• TV mounting and home theater setup
• Drywall repair and patching
• Fence repair and installation
• Deck repair and maintenance
• Gutter cleaning and repair
• Pressure washing (driveways, decks, siding)
• Door repair and installation
• Light plumbing (faucets, toilets, drains)
• Light electrical (outlets, switches, fixtures)
• Painting and touch-ups
• Appliance installation
• Window repair
• And much more

If it’s broken in your home, chances are we can fix it. Call (236) 880-8768 to describe your project.

Yes! We often have same-day availability for urgent repairs in Burnaby and surrounding areas. Whether it’s a broken door lock, a leaking faucet, or furniture that needs to be assembled today, we’ll do our best to fit you in.

Same-day service depends on our current schedule and your location. Call (236) 880-8768 in the morning for the best chance of same-day service.

Absolutely. Eddy Property Services carries full commercial liability insurance and WorkSafeBC coverage. This protects you and your property if accidents happen during our work.

We can provide proof of insurance upon request before starting any project. Never hire a handyman without verifying they carry proper insurance.

Yes, we provide free quotes for all projects. For smaller jobs, we can often give you an accurate estimate over the phone based on your description and photos. For larger or more complex projects, we’ll visit your property to assess the work and provide a detailed written estimate.

You’re never obligated to proceed after receiving a quote. We want you to feel confident about the pricing before we start.

Our pricing depends on the type and complexity of the work:

We provide upfront pricing before starting any work. What we quote is what you pay—no surprise charges.

It depends on the job. Simple, straightforward tasks often get flat-rate pricing (like TV mounting or furniture assembly). More complex projects may be quoted hourly or as a project total depending on scope.

We’ll always explain our pricing structure before starting work so you know exactly what to expect.

We accept:

• Cash
• E-transfer (Interac)
• Credit cards (Visa, Mastercard, Amex)
• Debit cards
• Cheque

Payment is due upon completion unless other arrangements have been made for larger multi-day projects.

For most single-day projects, no deposit is required. Payment is due when the work is completed.

For larger multi-day projects or jobs requiring significant material purchases upfront, we may request a deposit (typically 25-50%). This will be discussed and agreed upon before starting work.

Regular Hours:
Monday-Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: By appointment

Emergency Service:
Available 24/7 for urgent repairs (emergency rates apply)

We also offer evening appointments by arrangement for customers who can’t be home during regular business hours.

For non-urgent work, we recommend booking 3-7 days in advance. This gives us time to schedule efficiently and ensures we can accommodate your preferred date and time.

For same-day or next-day service, call us as early in the day as possible at (236) 880-8768. We’ll do our best to fit you in.

It depends on the project and your comfort level. Many customers provide access instructions (lockbox code, doorman, garage code) and we work while they’re at work. We’ll text updates and photos as we go.

For larger projects or first-time customers, many prefer to be home at least at the start to show us around and discuss the work.

Timeline depends on the project:

• Quick repairs: 30 minutes – 1 hour (tightening fixtures, minor fixes)
• Furniture assembly: 1-3 hours depending on complexity
• TV mounting: 1-2 hours
• Drywall repair: 2-4 hours plus drying time
• Deck/fence repairs: Half day to full day
• Multiple small tasks: 2-4 hours

We’ll give you an estimated timeline when we quote your project.

We provide handyman services throughout:

Primary Service Area:

• Burnaby (all neighborhoods)
• Vancouver (East Vancouver, Commercial Drive, Mount Pleasant)
• New Westminster

Extended Service Area:

• North Vancouver (Lower Lonsdale, Lynn Valley, Deep Cove)
• Coquitlam & Port Coquitlam
• Richmond
• Surrey (North Surrey)
• Langley (City and Township)

Live nearby but not on this list? Call (236) 880-8768—we likely serve your area.

No travel fee for customers within our primary service area (Burnaby, Vancouver, New Westminster).

For locations in our extended service area, a small travel fee may apply depending on distance. This will be discussed upfront when you book.

Yes! Furniture assembly is one of our most popular services. We assemble furniture from:

• IKEA (our specialty)
• Wayfair
• Costco
• Amazon
• Structube
• Any flat-pack furniture

We bring all necessary tools and complete assembly in a fraction of the time it would take to DIY. Most furniture assembly jobs take 1-3 hours depending on complexity.

Absolutely. TV mounting is a specialty service. We mount TVs on:

• Drywall (finding studs)
• Brick and concrete
• Wood paneling
• Above fireplaces

We also handle cable management, hide wires, install soundbars, and set up your entire entertainment center. All TVs are mounted level, secure, and at the optimal viewing height.

Yes. We repair all types of drywall damage:

• Nail holes and picture holes
• Large holes (from doorknobs, accidents)
• Cracks from settling
• Water damage
• Popcorn ceiling repairs

Our repairs blend seamlessly with your existing walls. You won’t be able to tell where the damage was.

We handle minor plumbing repairs that don’t require a licensed plumber:

• Leaky faucets
• Toilet repairs and replacement
• Drain clogs
• Showerhead installation
• Garbage disposal installation
• Supply line repairs

For major plumbing work requiring permits (like moving pipes or installing new fixtures in different locations), we can recommend trusted licensed plumbers.

We handle minor electrical work:

• Outlet and switch replacement
• Light fixture installation
• Ceiling fan installation
• Thermostat replacement
• Doorbell installation

For major electrical work requiring permits (panel upgrades, new circuits, rewiring), we can recommend trusted licensed electricians.

Yes. We stand behind all our work with a satisfaction guarantee. If something we installed fails due to workmanship issues, we’ll come back and fix it at no charge.

This doesn’t cover normal wear and tear or damage caused by misuse, but it does cover installation errors or faulty workmanship.

Read our full Warranty & Guarantee page for details.

Customer satisfaction is our priority. If you’re not happy with our work, let us know immediately. We’ll assess the issue and make it right—whether that means fixing it, redoing it, or finding another solution.

We want you to be completely satisfied before we consider the job complete.

Absolutely. We treat your home with respect. That means:

• Using drop cloths to protect floors
• Removing shoes if you prefer
• Cleaning up all debris and packaging
• Sweeping or vacuuming the work area
• Taking trash to your bin (or leaving it organized if you prefer)

You shouldn’t even know we were there except for the completed work.

Yes! We work with realtors regularly to prepare properties for listing. Common services include:

• Pre-listing repairs (patch holes, fix doors, touch up paint)
• Pressure washing exteriors
• Gutter cleaning
• Deck and fence repairs
• Making homes show-ready

We understand timing is critical when listing properties. We work quickly and efficiently to get homes market-ready.

Yes. We work with property managers and strata councils for ongoing maintenance:

• Routine repairs and maintenance
• Emergency repairs
• Seasonal services (gutter cleaning, pressure washing)
• Turnover repairs between tenants
• Building maintenance

We can set up regular service agreements for properties that need ongoing care. Call (236) 880-8768 to discuss your needs.