Warranty & Satisfaction Guarantee | Eddy Property Services Burnaby

Our Warranty & Satisfaction Guarantee

100% Satisfaction Guaranteed

At Eddy Property Services, we stand behind every job we complete. Your satisfaction is our priority, and we guarantee the quality of our workmanship.

Our Workmanship Warranty

90-Day Warranty

We guarantee our workmanship for 90 days from the date of service completion. If something we installed, repaired, or assembled fails due to an error in our work, we’ll return and fix it at no charge.

What’s Covered

This warranty covers:

Installation Errors – Furniture assembled incorrectly, TVs mounted improperly, fixtures installed wrong, hardware not secured properly
Repair Work That Fails – Drywall patches that crack, doors that become misaligned again, faucets that leak after repair, electrical work that malfunctions
Quality Issues – Uneven surfaces, misaligned components, incomplete work, substandard materials we provided
Structural Concerns – Deck boards that become loose, fence posts that shift, shelves that pull away from walls, railings that wobble

What’s NOT Covered

Our warranty does not cover:

Normal Wear and Tear – Paint fading over time, wood weathering naturally, caulk drying and shrinking, general aging of materials
Customer-Supplied Materials – Defective furniture from the manufacturer, faulty parts or hardware you provided, materials that don’t meet specifications
Damage After Our Work – Accidental damage by homeowner or others, damage from moving furniture, water damage from unrelated leaks, impact damage
Misuse or Neglect – Overloading assembled furniture beyond manufacturer specs, failure to maintain (e.g., not sealing deck as recommended), using installed items improperly, modifying our work without consulting us
Acts of Nature – Storm damage, earthquake damage, flooding, extreme weather events
Changes Made by Others – Work modified by another contractor, DIY repairs or adjustments, removal and reinstallation

How to Make a Warranty Claim

If you experience an issue with our work, here’s how to get it resolved:

Contact Us

Call or text (236) 880-8768 or email [email protected]. Describe the issue and send photos if possible.

Assessment

We’ll ask questions to understand the problem. For clear warranty issues, we’ll schedule a return visit within 3-5 business days.

Resolution

We’ll inspect the work and determine the cause. If it’s covered by warranty, we’ll fix it at no charge.

Follow-Up

After the repair, we’ll confirm you’re satisfied with the resolution and the issue is fully resolved.

Our 100% Satisfaction Promise

Before We Start

Clear Communication – We’ll explain exactly what we’re going to do, how long it will take, and what it will cost. No surprises.
Upfront Pricing – You’ll know the cost before we start. What we quote is what you pay (unless you request additional work).
Professional Service – We arrive on time, work efficiently, and treat your home with respect.

During the Work

Quality Craftsmanship – We use proper techniques, quality materials, and the right tools for every job.
Clean Work Area – We protect your floors, clean as we go, and leave your home tidy.
Progress Updates – For larger projects, we’ll keep you informed about progress and any issues that arise.

After Completion

Final Walkthrough – Before we leave, we’ll walk you through the completed work. We’ll open drawers, test doors, check stability—whatever is relevant to your project.
Immediate Fixes – If anything isn’t perfect during the walkthrough, we fix it right then. No callbacks for obvious issues.
Follow-Up – For major projects, we’ll check in a few days later to make sure everything is still working perfectly.

Maintenance Recommendations

To get the most from our services and maintain warranty coverage:

Furniture Assembly

Don’t overload beyond manufacturer weight limits
Tighten hardware occasionally as it naturally loosens over time
Follow manufacturer’s care instructions

Deck & Fence Repairs

Seal or stain annually as recommended
Clear debris from deck boards
Inspect for damage after storms
Don’t use harsh chemicals on treated wood

Drywall Repairs

Allow paint to fully cure (24-48 hours)
Address any water leaks immediately
Don’t apply excessive moisture to repaired areas

TV Mounting

Don’t hang additional weight on mounted TVs
Don’t pull or lean on TVs
Notify us before mounting heavier/larger TV on same mount

Plumbing Repairs

Don’t use chemical drain cleaners excessively
Address leaks immediately
Follow any specific care instructions we provide

We’ll provide specific maintenance recommendations based on the work we complete.

Additional Protections

Insurance Coverage

We carry full commercial liability insurance and WorkSafeBC coverage. If property damage occurs during our work, our insurance covers it.

Licensed When Required

For work requiring licensed tradespeople (major electrical, gas, structural), we coordinate with licensed professionals or refer you to trusted specialists.

Permits When Needed

For work requiring permits, we’ll inform you and can assist with permit applications. Work requiring permits is done to code.

Manufacturer Warranties

Products we install come with manufacturer warranties. We’ll provide warranty information and coordinate warranty claims if needed.

Why Our Guarantee Matters

Peace of Mind – You can trust that your investment is protected.
Quality Commitment – We don’t consider a job done until you’re completely satisfied.
Long-Term Relationship – We want you to call us back for your next project. The only way to earn that is to do excellent work every time.
Professional Standards – Our guarantee reflects our commitment to professional, high-quality service.

Ready to Experience the Difference?

Quality work. Fair prices. Honest service. That’s what you’ll get from Eddy Property Services every single time.

We’ve built our business on trust and referrals. The only way to earn those is to do exceptional work and stand behind it completely.

📞 Call (236) 880-8768

📧 [email protected]

🌐 Contact Form

Serving Burnaby, Vancouver, North Vancouver, New Westminster, Coquitlam, Port Coquitlam, Richmond, Surrey, and Langley with guaranteed satisfaction on every project.

This warranty applies to handyman services provided by Eddy Property Services. Specific warranty terms may vary for specialized services and will be documented in your service agreement. Questions about warranty coverage? Just ask—we’re here to help.

🏡 Your Complete Home Service Solution in Greater Vancouver

Professional handyman services with 100% satisfaction guarantee

🔧 Who We Are

At Eddy Property Services, we’re your trusted local handyman team serving Burnaby, Vancouver, and North Vancouver. Fully insured with WorkSafeBC coverage, we serve homeowners, realtors, and property managers.